Hundreds of passengers had to wait for two hours to receive their belongings due to an overload of baggage at Phu Quoc International Airport in Phu Quoc Island City off the southern Vietnamese province of Kien Giang on Friday afternoon.
The airport authority did not issue any official notification or apology to the passengers for the long wait, according to the passengers.
“We had to wait more than two hours to get our checked baggage, so everyone was tired and hungry, but we did not receive any notice from the airport telling us the reason,” a passenger complained.
|Passengers wait to receive their luggage at Phu Quoc International Airport on Phu Quoc Island, Kien Giang Province, on April 15, 2022. Photo: H.S. / Tuoi Tre|
Nguyen Minh Dong, director of the airport, told Tuoi Tre (Youth) newspaper later on the same day that airport staff managed to resolve the overload afterwards.
Dong explained that a total of three delayed flights and nine other back-to-back landings at the airport was the cause of the situation.
The passengers expected the airport would improve its services as Phu Quoc is rising as one of the top tourist destinations in Vietnam.