Hundreds of passengers were stuck at Tan Son Nhat International Airport in Ho Chi Minh City as departing flights were delayed due to bad weather and system errors on Friday night.
Giang, a passenger who purchased an air ticket for flight VJ150 from the southern city to Hanoi that was originally set to depart at 6:00 pm on Friday, said her flight and many others were several hours behind schedule.
Passengers of those delayed flights had to sit on the floor as all seats in Tan Son Nhat’s waiting lounges were fully occupied.
Some of those flights were resumed by 10:00 pm the same night while many others remained grounded, according to Giang.
“I don’t know what happened,” Giang said.
“We’re informed that the cause was some kind of error during the process of flight operation.”
|Passengers are stuck at Tan Son Nhat International Airport in Ho Chi Minh City, June 3, 2022. Photo: Cong Trung / Tuoi Tre|
While there have yet to be specific statistics on the number of delayed flights, Tuoi Tre (Youth) newspaper was able to find out that bad weather caused the back-to-back late departures.
In addition, a check-in error in budget carrier Vietjet’s system was to blame for the incident.
The operators of Tan Son Nhat International Airport later explained that Vietjet’s check-in system using a server located in Canada encountered a problem, forcing the airline’s ground employees to process check-ins manually.
They thus provided a backup server system for the carrier to continue the check-in procedure automatically.
Although the check-in process was still sluggish afterward, more flights were able to depart by 1:00 am on Saturday.